Privacy Policy

1. Introduction

Homes by Westgate (“Westgate,” “we,” “us,” or “our”) is committed to protecting the privacy of our website visitors, customers, and prospective clients. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit homesbywestgate.com or interact with us through our chat widget, contact forms, or other digital channels.

By using our website or providing your contact information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact details: name, email address, phone number, mailing address
• Project information: type of build, location, budget range, timeline
• Communication data: messages submitted through our contact form or chat widget
• Technical data: IP address, browser type, device information, and pages visited (collected automatically via cookies and analytics tools)
• Appointment data: scheduling information when you book a consultation

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide customer care
• Schedule and manage consultations or project discussions
• Send you updates, promotional content, and newsletters you have opted into
• Send SMS or text messages where you have provided explicit consent
• Improve our website, services, and user experience
• Comply with legal obligations

4. SMS / Text Messaging

By voluntarily providing your mobile phone number and selecting the SMS consent option through our website chat widget or contact form, you consent to receive SMS text messages from Westgate Koenig Group Ltd. (operating as Homes by Westgate). These messages may include:

• Appointment reminders and confirmations
• Responses to your inquiries
• Project updates and customer care communications
• Promotional offers related to our services

Message frequency varies. Message and data rates may apply.

Consent is not a condition of purchase.

To opt out of SMS messages at any time, reply STOP to any message you receive from us. For help, reply HELP. You may also contact us directly at wecare@homesbywestgate.com or 1-604-398-2004.

We do not sell, share, or transfer your SMS consent or phone number to third parties for their own marketing purposes.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to analyze site traffic and improve user experience. We use Google Tag Manager and associated analytics tools to understand how visitors interact with our site. You may disable cookies through your browser settings; however, doing so may affect certain features of the website.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service providers: third-party vendors who assist us in operating our website and delivering services (e.g., CRM platforms, scheduling tools, SMS delivery providers), bound by confidentiality agreements
• Legal compliance: when required by law, regulation, or legal process
• Business transfers: in connection with a merger, acquisition, or sale of business assets

We do not purchase or sell leads, and we do not engage in affiliate marketing practices.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for SMS or email communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at wecare@homesbywestgate.com.

9. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

11. Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Westgate Koenig Group Ltd. (Homes by Westgate)
200-100 Park Royal, West Vancouver, British Columbia, Canada V7T 1A2
Email: wecare@homesbywestgate.com
Phone: 1-604-398-2004
Website: www.homesbywestgate.com